ADMINISTRATIVE POSITION
Thank you for taking the time to consider Circle-E. for your future employment endeavors. Innovation and respect are one of the many successful keys Circle-E. has used to continue to grow and expand in this market.
Circle-E. was established and incorporated in 1995. We are a full service commercial maintenance company leading the industry with our technology and resources. It is this philosophy that has enabled Circle-E. to grow but maintain a family owned business feel.
We are looking forward to working with you.
Looking for a scheduler/CSR – to work in an office Monday – Friday 8-5.
Scheduler Job Description: We are a single source maintenance company. We specialize in electrical, plumbing, and HVAC service work. The scheduler is responsible for taking work orders in and scheduling the work orders with the customers and technicians. The scheduler has to be in constant communication with the technicians and customers about their work orders. The scheduler will also be responsible for updating our subcontractor work orders.
Must be organized and a logical thinker to schedule and follow up on work orders
Able to work under pressure and react to changes in the day that are not part of your daily schedule
Must be a “people person” and able to interact with customers and our service technicians
Articulate speaking is necessary – this means professional phone skills and emails
Computer literate and familiar with Outlook, Excel, and Word.
MUST be punctual and dependable.
Position starts at $10 – $13 per hour depending on your capabilities
CSR Job Description: CSR’s, or customer service representatives, serve as a direct point of contact for our customers. They are responsible for ensuring that our company’s clientele receive an adequate level of service by assisting with their questions and concerns. All CSR’s interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means – by telephone, email, and fax, and update them daily on their job status.
Primary Responsibilities:
1.) Answer phones and respond to customer requests.
2.) Place customer work orders in Netsuite.
3.) Provide customers with service information.
4.) Transfer phone calls to appropriate office personnel.
5.) Identify research and resolve customer issues via Netsuite.
6.) Follow-up on customer inquiries/update customers on job status.
7.) Review the daily Three-Day Report provided by Netsuite.
8.) Daily check on the status/update inner office notes of the following:
a. Waiting on Customer Response
b. Waiting on Sub Info/Invoice
c. Waiting on Response from Tech
d. Waiting on Parts
9.) Assist technicians in their day-to-day routine.
10.) Quality Control.
11.) Enter pertinent information into Google Known.
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