Customer Service Representative

Circle-E. has a unique opportunity available if you are interested in a career path in the service industry. The job is located in Euless.

MAJOR DUTIES AND RESPONSIBILITIES

  • Work in a call center environment with other employees to provide appropriate solutions the fit the needs of the callers.
  • Calls are both inbound and outbound
  • Provide customers with product and service information
  • Document all call information according to standard operating procedures
  • Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.

REQUIREMENT

  • Proper telephone etiquette
  • Solid working knowledge of computers and computer programs
  • The capability to work in a very structured environment that has assigned schedules and breaks
  • Environment also includes regular quality monitoring and feedback from your manager
  • Good typing, data entry and spelling skills
  • Excellent verbal and written communication skills
  • Enjoy talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset
  • Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability
  • Self-motivation to reach and exceed goals
  • Good organizational and time management skills
  • Exceptional ability to work independently
  **An extensive background check including, but not limited to, 5 year work history, criminal check, military records, education, licenses, and designations will be conducted.

PAY RATE:

  • $12 to $20per hour